Refund policy

We have no return policy, which means you may not request a return. We can offer to buy-back your item as long as the it's is in the same state as how it was sold.

To be eligible to sell your item back, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To request a buy-back you can contact us at adoniajewellers@gmail.com. Please note that items will need to be sent to the following address: 70 Yorkville Ave.  

If terms are accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

All deposits are non-refundable; your money can be used towards store credit for anything of equal or greater value. 

You can always contact us for any questions at adoniajewellers@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Items cannot be returned: custom products such as special orders, personalized items, and luxury watches. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We accept exchanges within one week from the time of purchase. The fastest way to ensure you get what you want is to sell the item you have, and once the sale is accepted, make a separate purchase for the new item. We also offer trading in your item for a different piece.